CHIEDOZIE CHIJIOKE OBI
Customer Retention Officer & Customer Service Officer
100001, Lagos, NG.About
Results-driven Customer Retention Officer with over 3 years of experience in enhancing customer relationships, driving retention rates, and ensuring high levels of customer satisfaction. Proven expertise in resolving complex customer concerns, delivering exceptional service, and leveraging CRM systems for optimized customer support. Adept at data analysis and strategic sales, consistently contributing to revenue growth and market expansion.
Work
MULTICHOICE NIGERIA
|CUSTOMER RETENTION/CUSTOMER SERVICE OFFICER
Lagos, Lagos, Nigeria
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Summary
Managed customer inquiries and records to ensure high satisfaction and loyalty through proactive support and meticulous data management.
Highlights
Resolved an average of 50+ daily customer inquiries across multiple channels (email, phone, in-person), significantly boosting customer satisfaction and retention rates.
Improved data integrity and streamlined communication for over 1,000 active accounts by accurately updating and maintaining CRM system records.
Identified key areas for service improvement by collecting valuable customer feedback through surveys and direct interactions, enhancing overall service quality.
Fostered strong internal and external stakeholder relationships by providing comprehensive primary customer support, ensuring efficient issue resolution.
DROK ENERGY LIMITED
|SALES REPRESENTATIVE
Lagos, Lagos, Nigeria
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Summary
Drove sales growth and managed client relationships, focusing on lead generation, competitive pricing strategies, and successful contract negotiation.
Highlights
Expanded prospective customer pipeline by generating and qualifying new leads, directly contributing to a 15% increase in sales opportunities.
Optimized profitability and attracted new clients through collaboration on competitive pricing schedules, promotions, and strategic negotiations.
Informed strategic sales decisions by preparing detailed weekly and monthly sales reports, providing critical insights into performance metrics.
Achieved higher customer satisfaction by comprehensively educating clients on product features and benefits, ensuring full understanding and needs alignment.
Drove revenue growth and market expansion by successfully negotiating and securing contracts with prospective customers.
Education
FEDERAL POLYTECHNIC OKO
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Not Specified
Not Specified
COMPREHENSIVE SECONDARY SCHOOL
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Not Specified
Not Specified
Languages
English
Igbo
Certificates
ENGLISH CERTIFICATE
Issued By
EF SET
Skills
Technical & Tools
CRM Systems, Microsoft Office Suite, Data Entry, Computer Skills, Data Analysis (Basic).
Operational & Organizational
Compliance, Office Management, Process Improvement, Reporting.
Customer Service & Retention
Customer Relationship Management (CRM), Customer Satisfaction, Customer Loyalty, Issue Resolution, Conflict Resolution, Customer Support.
Sales & Business Development
Lead Generation, Negotiation, Sales Reporting, Product Knowledge, Selling Skills, Contract Management.
Communication & Interpersonal
Exceptional Oral Communication, Written Communication, Active Listening, Stakeholder Engagement.
Interests
Hobbies
Sports, Games, Writing.